Frequently Asked Questions (FAQs)

In what amounts are Nexis Response Gift Certificates available?

Nexis Response Gift Certificates are available in the following denominations: $50, $100, $250 and $500. 

What does the Nexis Response Gift Certificate look like and it is customizable?

The Nexis Response Gift Certificate looks like this:

At this time, our Gift Certificates are not customizable online. Once you print them out, you can enter the information for To and From.

How do I get the Gift Certificate I purchased? 

Once you purchase the gift certificate, at the bottom of the confirmation page, right below “Please print this receipt for your records”, the gift certificate # will be listed and you can print the Gift Certificate from the comfort of your home or business.  Here’s an example of how it looks:

Where can I use my Nexis Response Gift Certificate?

Gift Certificates can only be redeemed online at www.nexisprep.com

Will my gift Certificates expire or decrease in value?

Nexis Response Gift Certificates don't have expiration dates or additional fees. The value of your gift certificate will be reduced when used to make a purchase.

How do I redeem my gift certificate?

Go to www.nexisprep.com/products and shop.  At checkout, enter your gift certificate code in the gift certificate box and hit “Apply”.  The gift certificate amount will be deducted from your order.  If the items purchased are greater than the gift certificate amount, your gift certificate balance will be zero.  If the items purchased are less than the gift certificate amount, your gift certificate will have a balance to use for future purchases.  Finish checkout. 

How do I check the balance of my gift Certificates?

To check your gift certificate balance, email support@nexisprep.com and we will email you your balance. 

Can I reload my Nexis Response Gift Certificate?

Since they are not Gift Certificates with a magnetic stripe on the back, they cannot be reloaded. 

Does Nexis Response offer a discount if I purchase a large quantity of gift certificates?

We do offer volume discounts.  Please email sales@nexisprep.com with the quantity of gift certificates you are looking to purchase and one of our sales associates will get back to you within 24 hours.

How do I place a Corporate Gift Certificate order?

To place a corporate order, email sales@nexisprep.com and one of our sales associates will get back to you within 24 hours. 

Can I return a Nexis Response Gift Certificate or exchange it for cash?

Nexis Response Gift Certificates are not redeemable for cash unless required by law.

What if I lose my gift certificate?

Lost or stolen gift certificates can only be replaced upon presentation of the original sales receipt for any remaining balance. The sales receipt will be void if altered or defaced.

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Nexis Emergency Solutions, Inc.
2001 6th Ave. Ste. 1800 Seattle, WA 98121
(888)545-SAFE    sales@nexisresponse.com


Copyright © Nexis Emergency Solutions, Inc. 2006-2019